xr66 Privacy Policy

xr66 operates a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how xr66 collects, processes, stores, and protects your personal information.

By using our website and services, you agree to the terms of this Policy. This Policy is consistent with applicable data protection principles in Bangladesh and international standards. If you have any questions or concerns, please contact our support team at any time.

---

Section 1 Definitions and Scope

1.1 Definitions

The key terms used in this Policy have the following meanings:

• "Personal Information" means any information that can directly or indirectly identify you — such as your name, email address, phone number, date of birth, financial details, and IP address.
• "We / xr66" refers to the xr66 online gaming platform and its operating entity.
• "You / User" refers to any person who visits our website or uses our services.
• "Processing" refers to the collection, recording, organisation, storage, modification, retrieval, use, or disclosure of personal information.
• "Third Party" refers to any person or organisation other than xr66.

1.2 Scope

This Policy applies to all digital platforms operated by xr66, including our website, mobile application (where applicable), and our live chat support system. This Policy is effective for all users in Bangladesh.

---

Section 2 What Information We Collect

2.1 Information You Provide

When you register with xr66, make transactions, or contact us, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Home address and national ID or passport details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or bank account details
• Records of communications with us via live chat, email, or other channels

2.2 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address and device identifier information
• Browser type, operating system, and platform
• Login time, session duration, and page visit history
• Gaming activity — bet amounts, win/loss history, and preferred game categories
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may also receive information about you from third parties such as identity verification service providers or payment processors. This information is used solely to improve our service quality and prevent fraud.

---

Section 3 Purposes of Data Use

xr66 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus offers
• Ensuring the security of your account

3.2 Legal and Regulatory Compliance

• Age verification — to ensure services are provided only to individuals aged 21 or above
• Compliance with Anti-Money Laundering (AML) regulations
• Implementation of responsible gaming policies
• Responding to lawful requests from authorities

3.3 Communication and Support

• Responding to your support requests
• Sending important notifications related to your account
• Sending promotional offers and updates with your consent

3.4 Improvement and Personalisation

• Improving platform performance and user experience
• Suggesting games and offers based on your preferences
• Detecting and preventing fraud and suspicious activity

---

Section 4 Disclosure and Sharing of Information

xr66 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services to operate our business — such as payment processing, identity verification, cybersecurity, and technology infrastructure. These providers may only use your information as directed by us and in a manner consistent with this Policy.

4.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, government directive, or lawful request from a law enforcement agency.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance and this Policy will continue to apply.

4.4 With Your Consent

For any purpose beyond the circumstances above, we will obtain your explicit consent before sharing your information.

---

Section 5 Data Storage and Security

5.1 Security Measures

xr66 has implemented industry-standard technical and organisational measures to protect your information, including:

• SSL encryption — ensures a fully secure connection during data transmission
• Data encryption — sensitive information stored in an encrypted format
• Access controls — only authorised personnel can access information on a need-to-know basis
• Security audits — regular cybersecurity testing and assessments are conducted
• Two-Factor Authentication (2FA) support

5.2 Retention Period

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. Even after account closure, certain information may be retained for a specified period in accordance with AML regulations.

---

Section 6 Cookies and Tracking Technologies

6.1 What Are Cookies and Why Are They Used

Cookies are small text files that our website stores on your device. They help make our platform more functional and personalised.

6.2 Types of Cookies

• Essential Cookies: Necessary for the core functions of the website — maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve how the platform is used.

6.3 Managing Cookies

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may affect the proper functioning of some website features.

---

Section 7 Your Rights

As a user of xr66, you have the following rights over your personal information:

• Right of Access: You can find out what information we hold about you and request a copy.
• Right to Rectification: You can request correction of your information if it is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, unless a legal obligation requires otherwise.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit the processing of your information.
• Right to Object: You can object at any time to your information being used for marketing purposes.
• Right to Data Portability: You can receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We are obliged to respond to your request, though identity verification may be required.

---

Section 8 Protection of Minors

xr66 services are for individuals aged 21 or above only. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of account registration. If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed.

---

Section 9 International Data Transfers

Our servers and service providers may be located in various countries. Your information may be transferred outside Bangladesh. In such cases, we ensure that transfers are carried out in accordance with internationally recognised data protection standards and that adequate protection of your information is maintained.

---

Section 10 Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will send a notification to your registered email address. Continued use of the platform after changes have been made will be considered as your acceptance of the updated Policy.

---

Section 11 Contact and Complaints

If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We will process your request as quickly as possible. Complex requests may require additional time, but we will keep you informed of the progress.